AI Agent for Real-Time Order Tracking
Deploy an Exei AI Agent that tracks, manages, and updates your customers on their orders in real-time. No code, no waiting, no manual tracking.
70%
reduction in WISMO queries
78%
increase in customer satisfaction
50%
boost in customer lifetime value
< 5s
Average Response Time
End-to-End Order Experience,
Managed Automatically
Resolve pre-purchase queries such as pin-code availability, delivery timelines, and return policies instantly. Exei AI Agents validates orders before dispatch through confirmation calls and smart COD-to-prepaid nudges, reducing RTOs and early-stage cancellations.
Provide 24/7, end-to-end order visibility from confirmation to delivery. Exei AI agents handle WISMO queries directly within chat, eliminating manual tracking and reducing inbound support volume.
Identify potential delivery delays before they impact customers. Exei proactively manages ETAs by notifying shoppers early, reducing inbound complaints caused by late deliveries and follow-up queries.
Automatically detect and resolve delivery failures – missed calls, failed attempts, or unintended cancellations. AI Agents escalate issues, re-initiate deliveries, and prevent poor last-mile experiences from turning into lost customers.
Smart Returns & Cancellation Management
Streamline return and cancellation flows by validating order IDs and policies in real time. When cancellations are initiated, Exei intelligently intervenes with personalized offers to retain customers and reduce revenue churn.
Smart Returns & Cancellation Management
Streamline return and cancellation flows by validating order IDs and policies in real time. When cancellations are initiated, Exei intelligently intervenes with personalized offers to retain customers and reduce revenue churn.
Automated Service Notification
Send intelligent, real-time updates via email, SMS, or chat for order status, delays, returns, and refunds, keeping customers informed without increasing support load.
Got a question? Get your answer
Quick answers to questions you may have. Can’t find what you’re looking for? Contact us for more information.
What communication channels does Exei support?
Does Exei require coding for setup?
How can the Exei AI Agent be trained?
Can human agents take over conversations from the AI?
Is my data secured? Will my data be public after training Exei with it?
Do you provide a Voice AI Agent?