AI Agents for Ecommerce
Shopping Assistant, Customer Service Agent, and Growth Agent – handle every customer conversation, from product recommendations to WISMO, cart recovery to broadcast campaigns
Trusted By Ecommerce Brands Across India
AI Agents Built to Collaborate Across the Entire Customer Journey
Exei’s AI Agents run on one unified platform with a shared knowledge base and customer context, delivering seamless experiences across WhatsApp, Website, Voice, Instagram and more to help ecommerce brands convert, support, retain and grow.
One platform. Three specialised AI agents.
Our AI Agents cover the entire customer journey — on the channels Indian customers already use.
Customer Service Agent
24/7 support, WISMO, order updates, COD confirmation & Abandoned cart recovery.
Service OperationsShopping Assistant Agent
AI product discovery with live catalog sync, rich product cards, and personalised recommendations.
Guided BuyingGrowth Agent
Broadcast WhatsApp & Voice campaigns, win-backs, and loyalty journeys — to bring customers back for repeat purchase.
Proactive OutreachExei AI Voice Agent for Ecommerce Brands
Exei AI Voice Agent helps ecommerce brands automate high-volume customer conversations by unifying both reactive support and proactive outreach into a single workflow, our voice agent manages the entire shopper lifecycle.
Supports Indian Native Languages
Talk to your customers in their native language and build trust and make every conversation easy to understand.
Male & Female Voice Options
Choose a natural-sounding male or female voice persona that fits your brand’s tone and customer base.
Smart Automatic Redial
If a customer misses your call or the line drops, Exei automatically retries at the right time so you don't miss out on connecting with them.
Inbound & Outbound Voice Automation
Exei handles incoming support calls and runs outgoing voice campaigns all in one place.
Inbound
Outbound
Smarter Customer Engagement with Agentic AI
Transform every customer interaction with AI Agents for Customer Service that deliver personalized, proactive, and always-on support across every channel.
Context-Aware Upsell/Cross-Sell
Enable seamless upsell and cross-sell engagement across every channel with an Agentic AI platform built for smarter customer journeys.
Automated Outbound Campaigns
Reach customers at the right moment with event-triggered campaigns and manual campaigns to nurture leads, recover lost revenue, and drive repeat engagement without any manual effort.
Personalized Product Recommendation
Deliver hyper-relevant product recommendations powered by intent, behavior, and real-time customer signals.
Proactive Engagement
Exei provides AI agents for ecommerce businesses for handling shopping, customer support, and growth on WhatsApp, voice, and web from one shared customer record.
Exei's AI agents for ecommerce include a Customer Support AI Agent for order tracking and queries, a Shopping AI Agent (Shopping Assistant) for product recommendations, and a Growth AI Agent for campaigns and win-backs.
Exei's AI agents for ecommerce are built for D2C and ecommerce brands that want to automate support, shopping assistance, and retention without adding headcount.
Exei's Customer Support AI Agent answers order status (WISMO), confirms COD, and resolves returns automatically across WhatsApp, voice, web, and Instagram — escalating complex issues to a human with full context.
Exei's Shopping AI Agent recommends products from a brand's live catalog in real time and shows product cards with price and add-to-cart inside the conversation.
Exei's Growth AI Agent runs campaigns and loyalty programs — win-back messages, seasonal campaigns, and points-expiry reminders — on WhatsApp and voice.
Exei's AI agents for ecommerce share one customer record across shopping, support, and growth, so a conversation on one channel carries context into the next instead of starting over.
Exei's AI agents for ecommerce can go live in 5 days — connecting a brand's catalog, choosing the first agent, and deploying across WhatsApp, voice, web, and Instagram.
Exei's AI agents for ecommerce work on WhatsApp, voice calls, website chat, and Instagram, all managed from one dashboard.
