AI Agent for Customer Intent and Sentiments
Turn every customer interaction into strategic intelligence. AI Agent analyzes conversations to detect customer intent, enquiry type, topics, and sentiment signals, helping teams to improve CX and CSAT.
35%
Faster Intent Identification
25%
Reduction in Escalations
30%
Higher First-Contact Resolution
2x
Faster Sentiment-Based Intervention
Decodes & Analyze Customer Intent & Sentiment
Identify what customers are trying to achieve across conversations. The AI Agent detects purchase intent, churn signals, complaints, support needs, comparisons, and hesitation – enabling proactive action before issues escalate.
Go beyond positive or negative labels. Using NLP and tonality-based analysis, the AI interprets emotional intensity, urgency, frustration, confidence, and regional language nuances across both text and voice data.
Know exactly what is driving satisfaction or dissatisfaction. The AI automatically categorizes feedback into dynamic topics such as pricing, delivery, product quality, packaging, support, and returns, and measures sentiment per topic in real time. No manual tagging. No fragmented spreadsheets.
Detect emerging risks and opportunities early. The system continuously monitors sentiment movement, topic spikes, recurring complaints, and positive momentum signals – alerting teams before trends impact retention or reputation.
Actionable Intelligence, Real Outcomes
Root-Cause Clarity Behind CX Metrics
Move beyond surface-level NPS or CSAT scores. Understand the “why” behind customer behavior, prioritize improvements based on data, and align product, marketing, and support decisions with real customer expectations.
Root-Cause Clarity Behind CX Metrics
Move beyond surface-level NPS or CSAT scores. Understand the “why” behind customer behavior, prioritize improvements based on data, and align product, marketing, and support decisions with real customer expectations.
Centralized Customer Intelligence Layer
Break data silos across website, WhatsApp, Shopify, Instagram, voice, and more. All customer signals are consolidated into a centralized, visual dashboard built for operational teams and executive leadership.
Got a question? Get your answer
Quick answers to questions you may have. Can’t find what you’re looking for? Contact us for more information.
What communication channels does Exei support?
Does Exei require coding for setup?
How can the Exei AI Agent be trained?
Can human agents take over conversations from the AI?
Is my data secured? Will my data be public after training Exei with it?
Do you provide a Voice AI Agent?