No, the platform offers an intuitive self-service and no-code setup, allowing users to get started quickly.

Exei can be trained on data from various sources, including websites (via URL fetching), uploaded files (various document types), direct text input, and databases.

Yes, Exei caters to a diverse global audience with support for over 80 languages. 

Yes, Exei facilitates a smooth transition from AI agents to human agents when complex issues require human intervention, enabling live agent responses within the platform. This feature is available in the Trial, Professional, and Enterprise plans.

Exei provides actionable insights from conversations, customers, lead information, appointment details, and ticket status, along with intent detection, sentiment analysis, and conversation summaries. A comprehensive business intelligence dashboard is also available, displaying key performance indicators and insights such as total interactions with the AI Agent, average session duration, average messages per session, total message count, feedback received, usage by country, word cloud of frequent user words, intent generation analysis, and AI actions. 

Exei can be deployed on various infrastructures, including on-premise solutions or public/private cloud environments. Exei's cloud environment is AWS. 

Yes, Exei provides the option for businesses to brand the Exei platform as their own in the enterprise plan.

One AI Agent message is counted as one. User messages are not counted.

The trial period for Exei is 14 days. 

Yes, your data is protected with robust security measures and privacy protocols. We do not share your data with any third party.

Yes, Exei offers customization options. Users can tailor the look and feel of the AI agent, including its name, greeting messages, labels, colors, fonts, and logo, to match their brand identity.

Exei can help your business by providing 24/7 customer engagement, automating operations like appointment scheduling and service ticketing, generating and qualifying leads, offering real-time insights into customer behavior, and providing omnichannel support across various platforms. It aims to enhance both customer service and internal employee experience, leading to improved operational efficiency and informed decision-making.

 If your plan expires, all AI Agents deployed on all channels will go offline, and the Agents will be disabled on your Exei platform

Yes you can buy Extra message credits as part of our add-ons.

A toll-free number is a number in which the calling party does not bear any cost but the party that has subscribed to the number incurs charges for incoming calls.

"Add-ons" in Exei refer to the ability to purchase specific features that may not be included in your base subscription plan, or to enhance limits beyond your current plan's offerings. This provides flexibility, allowing you to tailor your Exei solution more precisely to your needs. For instance, if a feature like "Mobile App SDK" or "WhatsApp (Chat)" is not part of your chosen plan, it can be added as an extra. Essentially, any feature available within the Exei platform can be provided as an add-on with any plan.

Yes, Exei provides a Voice AI Agent. It supports human-like empathetic voice interactions, is capable of understanding and responding to voice queries, and can even validate users (e.g., via OTP) before sharing sensitive information. It integrates with websites and offers VOIP (Toll Free Number) and Voice APIs.