Release Notes

The August 2026 Release strengthens Exei’s AI shopping and recommendation capabilities while improving the overall customer conversation experience. The release also expands analytics visibility and provides additional configuration options across the website widget and WhatsApp experience.

AI Shopping & Recommendations

• Dynamic metafield configuration for AI recommendations.
• Business category configuration for industry-specific recommendation journeys.
• Improved AI conversation experience and response formatting.
• Customer attributes can persist across conversation sessions.
• Improved product recommendation handling to prevent duplicate recommendations.
• Support for Shopflo cart redirection.
• Product Collections support in Shopify field mapping.

Website Widget

• Configure widget position between left and right.
• Configure widget animation between bounce and static.
• Show or hide widget label text.

Insights & Analytics

• Customer Service Agent Insights Dashboard.
• Enhanced Shopping Assistant Insights.
• Standardized date filters across Insights dashboards.
• Enhanced conversation filters for e-commerce accounts.

Improvements in the August 2026 Release

WhatsApp Templates

• Added Order List variable support.
• Added PDF attachment support in Utility templates.

Platform Stability

• Continued regression bug fixes and stability improvements across the platform.

Notes

The August release strengthens Exei’s AI shopping and recommendation capabilities while improving the overall customer conversation experience. The release also expands analytics visibility and provides additional configuration options across the website widget and WhatsApp experience.