AI Agents for Ecommerce Businesses
Shopping Assistant, Customer Service Agent, and Growth Agent – handle every customer conversation, from product recommendations to WISMO, cart recovery to broadcast campaigns
73%
of D2C customers never repurchase after poor support
68%
of Indian shoppers abandon carts before completing purchase
3x
more revenue from customers who get proactive outreach
1/3
of D2C brands lose a customer after one bad AI response
Trusted By Ecommerce Brands Across India
"A hair & wellness D2C brand automated 70% of customer queries on WhatsApp within 3 weeks of going live."
"A premium snacks brand recovered abandoned carts automatically — reducing lost revenue by over 20% in the first month."
"A customizable furniture brand cut pre-purchase query resolution time from hours to minutes — helping customers pick the right recliner configuration without waiting on a sales callback."
"A home decor brand used WhatsApp broadcasts to bring past customers back for new collection drops — driving repeat purchases without adding to the support team's workload."
AI Agents Built to Collaborate Across the Entire Customer Journey
Exei’s specialized AI Agents collaborate on one shared platform. Powered by a single knowledge base and customer context, they deliver seamless inbound and outbound experiences across WhatsApp, Website, Voice, Instagram,& more, helping ecommerce brands convert, support, retain, and grow every customer.
One platform. Three specialised AI agents.
Our AI Agents cover the entire customer journey — on the channels Indian customers already use.
Reach Your Customers Across Channels
Automate engagement, sales, and support via WhatsApp, calls, and social media channels.
Customer service automation with AI agents means routine queries - order status, returns, sizing, COD confirmation are resolved instantly without a human agent, using the store's own product and policy data as the knowledge base. Exei's Customer Service Agent resolves 60–75% of routine queries automatically and hands over complex or high-value conversations to your team with full context attached, so customers never repeat themselves.
Connect an AI agent directly to your Shopify catalog and order data through the Shopify App Store, this lets it answer order status, returns, and product questions using live store data instead of a fixed script. Our AI Agents does this without any developer setup, syncing products and orders automatically so answers stay accurate as your catalog changes.
Pricing for ecommerce AI agents in India typically ranges from a few thousand rupees a month for basic WhatsApp chatbots to higher tiers for full customer service + sales automation across channels. Exei's AI Agents pricing is based on conversation volume, so smaller D2C brands aren't paying enterprise rates for enterprise-scale features they don't need yet.
A WhatsApp chatbot follows a fixed decision tree and breaks when a query falls outside its script; an AI agent understands intent, pulls live data (orders, inventory, policies), and can act - recommend a product, confirm a COD order, or escalate to a human without being pre-programmed for that exact question. This is the main reason brands moving off basic chatbot tools switch to agent-based platforms like Exei.
Exei's Customer Service Agent reaches out on WhatsApp or by call to resolve any last-minute queries, help them complete checkout, and offer a nudge like a special discount if needed.
Yes - Exei's Shopping Assistant chats with customers like a helpful store associate, understanding their preferences and guiding them to the right products from your catalog
