Effective: 1st September, 2024
Please read the below listed Terms of Service (the “Terms”) carefully because they govern your use of Exei i.e., conversational Chatbot (“https://exei.xceloretech.com” or “our” or “we”) accessible via our website located at www.xcelore.com (“Site”) and our SDK (“Chatbot Window”), that enables the access and use of (i) Virtual Chatbot, (ii) instant messaging, and collaboration, through a secure platform that gives users control over their privacy and content; and (iii) other services made available via the Sites from time to time. To make these Terms easier to read, the Site, our services (including but not limited to Virtual Chatbots, messaging, and other services) are collectively called the “Services.”
By using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, the use of the Services is not permitted. If you are accessing and/or using the Services on behalf of any company, organisation or any association of individuals, such as partnership or unincorporated business entity, which may include your employer (“Organization”) or any other legal entity, you represent and warrant that you have the authority to bind such Organisation or other legal entity to these Terms. In such cases, “you” and “your” will refer to that company or other legal entity.
In our sole discretion, we reserve the right to modify the Terms at any time. In case of any such modification, the updated and/or modified Terms shall be uploaded on the Site, so we encourage you to review it periodically for any changes. If you do not wish to be bound by the modified Terms then you shall no longer use the Services. Because our Services are evolving over time, keeping in connection with the changing business and work environment, we reserve the right to change or discontinue all or any part of the Services, at any time and without prior notice, at our sole discretion.
Minimum ages: You must be at least 13 years old or the minimum
age required in your country to consent to use the Services. If you
are under 18 you must have your parent or legal guardian’s permission
to use the Services.
Registration: You must provide accurate and complete
information to register for an account to use our Services. You may
not share your account credentials or make your account available to
anyone else and are responsible for all activities that occur under
your account. If you create an account or use the Services on behalf
of another person or entity, you must have the authority to accept
these Terms on their behalf.
What you can do: Subject to your compliance with these Terms,
you may access and use our Services. In using our Services, you must
comply with all applicable laws as well as our Sharing Policy, Usage
Policies, and any other documentation, guidelines, or policies we make
available to you.
What you cannot do: You may not use our Services for any
illegal, harmful, or abusive activity. For example, you may not:
Please refer to our Privacy Policy for information on how we collect, use and disclose information from our users.
For purposes of these Terms: (i) “Content” means text, urls, graphics, images, music, audio, video, works of authorship of any kind, and information or other materials that are generated, provided or otherwise made available through the Services; and (ii) “User Content” means any Content that Account holders (including you) provide to be made available through the Services. Content includes without limitation User Content.
Exei does not claim any ownership rights in any User Content that you make available through the Services and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your User Content. Subject to the foregoing, Exei and its licensors exclusively own all right, title and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of India and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.
By making any User Content available through Services you hereby grant to Exei a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable licence, with the right to grant sublicenses, to use, reproduce, modify, create derivative works based upon, publicly display, publicly perform and distribute copies of your User Content in connection with operating and providing the Services. You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the licence rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content, nor any use of your User Content by Kore.ai on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. You are in control of your User Content, and you can remove your User Content at any time by specifically deleting it.
Subject to your compliance with these Terms and our policies (including our Acceptable Use Policy), Exei grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and view the Content that is not User Content, and to use, reproduce, distribute copies of, create derivative works based upon and publicly display and publicly perform any User Content, solely in connection with your permitted use of the Services and solely for your personal and non-commercial purposes. This means that other users of the Services may have access to your User Content including rights to modify such User Content, as is permitted by the functionality of various features of the Services.
As part of the Services, you may (if enabled) receive push notifications, [text messages], alerts, emails, or other types of messages from Exei directly sent to you via the Site or outside (“Push Messages”). You have control over the Push Messages settings, and can opt in or out of these Push Messages through the Services (with the exception of infrequent, important service announcements and administrative messages). Please be aware that third party messaging fees may occur for some of the Push Messages depending on the message plan you have with your wireless carrier. For calls or text messages to the phone number you may provide during the registration process, by agreeing to these Terms you authorise Exei to send texts or make calls to your phone using an automated mechanism, such as an auto dialer, or a prerecorded voice. You are not required to provide this consent as a condition to using the Services and may opt out of such messages by not providing your phone number during the registration process.
Exei reserves the right to terminate your access to and use of the Services, at its sole discretion, at any time and without notice to you. You may cancel your Account at any time by sending an email to us at info@xcelore.com Upon any termination, discontinuation or cancellation of Services or your Account, the following provisions of these Terms will survive: Feedback; the first paragraph of Content Ownership, Responsibility and Removal regarding Exei’s ownership of the Content and Services; Termination; and General Terms.
In accordance with the requirements, (a) The storage of personal data of all Account Holders; (b) The processing of personal data of all Account Holders for the following purposes: a. Ensuring a personalised experience when consuming content through the Exei; b. The personal data collected shall be used only for purposes which are listed above.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@xcelore.com